Privacy Policy

Nuré Nutrition collects, stores, and processes personal data provided by users for the purposes of its e-commerce website, accessible at www.nure-nutrition.com.

In conducting this processing, Nuré Nutrition complies with the provisions of Regulation (EU) 2016/679 on the protection of natural persons regarding the processing of personal data and the free movement of such data, repealing Directive 95/46/EC (hereinafter referred to as "GDPR").

Article 1 – Data Controller

Nuré Nutrition is responsible for the processing of personal data, as defined in Article 4 of the RGPD.

The provision of personal data by the user is based on the contractual relationship established between Nuré Nutrition and the user through their subscription to the services offered on the website. If this information is not provided, the user will not be able to benefit from the services offered by Nuré Nutrition, as it will be unable to verify the user’s identity.

Nuré Nutrition informs the user that it maintains a record of personal data processing activities.

Nuré Nutrition guarantees that it has taken all necessary measures to ensure the security of data processing, which is hosted in France.

Users can contact Nuré Nutrition by mail at 10 rue de Vernaz, 74240 Gaillard, France, or by email at contact@nure-nutrition.com.

Article 2 – Purpose of Personal Data Processing

Nuré Nutrition collects, stores, and processes personal data of its users solely for its business purposes, based on their account information, payment information, financial data, demographic data, purchase information, content, comments, product information, by filling out forms, using our products or services, entering information online, or corresponding with us by mail, phone, email, or otherwise legally regulated under adherence to the terms and conditions.

This includes personal data you provide, for example, when you:

Create an account or purchase products on our website.
Use our products or services;
Create content through our products or services;
Show interest in our products or services;
Subscribe to our newsletter;
Respond to a voluntary market survey;
Contact us with a request or to report a problem (by phone, email, social media, or messaging service);
Log into our website via social media.

Automated Technologies or Interactions: When you interact with our website, we may automatically collect certain types of data (all described above): Device Data about your equipment, Usage Data about your actions and navigation patterns, and Contact Data when tasks performed on our website remain incomplete, such as unfinished orders or abandoned carts. We collect this data using cookies, server logs, and other similar technologies. Please refer to our Cookies section (below) for more details.

Third Parties: We may receive personal data about you from various third parties, including:

Account and payment information from another person when they purchase a gift for you on our website;
Device and usage data provided by third parties, including analytics providers like Google;
Account and payment data from social media platforms when you log into our website using these platforms;
Content from communication services, including email providers and social networks, when you grant us permission to access your data on these services or networks;
Account and payment information from third parties, including organizations (such as law enforcement), associations, and groups that share data for fraud prevention and credit risk reduction purposes; and
Account, payment, and financial information from technical, payment, and delivery service providers.

We collect and use your personal data with your consent to provide, maintain, and develop our products and services and understand how to improve them.

When we process your personal data to provide a product or service, we do so because it is necessary for the fulfillment of contractual obligations. All the above-mentioned processing activities are necessary for our legitimate interest in providing products and services, maintaining our relationship with you, and protecting our business, such as against fraud. Consent will be required to establish services with you, and new consent will be requested in case of a change in the type of data collected.

If you do not give consent, certain services may not be offered to you.

Processing Purposes:

Creation and management of the customer account.
Provision of personalized advice and recommendations on Nuré Nutrition products, including via email at your request (e.g., "Which product would you like to see at Nuré Nutrition" questionnaire).
Management of customer support (after-sales service).
Management of product orders on the sova-care.com site;
Customer tracking management;
Sending newsletters;
Commercial and marketing prospecting.
Optimization and personalization of website navigation.

Article 3 – Recipients, Subcontractors, and Communication of Data to Third Parties

Nuré Nutrition informs users that it uses the following companies:

Hosting Provider: SHOPIFY – for more information on Shopify’s use of your personal information, please see https://www.shopify.fr/legal/confidentialite.
Logistics: Helena. We also work with Easy Colis, a transportation solution integrated into our e-commerce site.

Apart from these companies, Nuré Nutrition does not communicate the personal data it collects and processes to any third parties. Any change to this list will be notified to the user, who can object by mail at 10 rue de Vernaz, 74240 Gaillard, France, or by email at contact@nure-nutrition.com.

Article 4 – Protection Measures

Any individual with access to Nuré Nutrition’s data processing has committed to confidentiality. Access to the processing is controlled with personal access codes.

Each user of Nuré Nutrition’s website authenticates with a client account by entering a personal and confidential username and password.

This authentication system ensures traceability and access to personal data under conditions of security and confidentiality in compliance with applicable regulations and CNIL recommendations.

Each website user personally commits to taking all necessary measures to ensure the confidentiality of their password and agrees not to share, transfer, or make it available to any third party.

The website’s hosting is secured.

Article 5 – Transfer Outside the EU

Nuré Nutrition does not transfer any personal data it processes to third parties outside the European Union. In the event of a change, Nuré Nutrition will inform the user, who will have the option to object by mail at 10 rue de Vernaz, 74240 Gaillard, France.

However, users are informed that Shopify may transfer data outside the EU within the limits set by its privacy policy (https://www.shopify.fr/legal/confidentialite).

Article 6 – Retention Period for Personal Data

Data collected by Nuré Nutrition is retained for the duration of the contractual relationship with the user and for three years after its end.

The user is further informed that Nuré Nutrition may retain this data beyond the above period if it is necessary to establish proof of a claim, exercise, or defend its rights in court.

Article 7 – Rights of Data Subjects

The user has the right to access all data collected, stored, and processed by Nuré Nutrition concerning them. They may request from Nuré Nutrition the identity of the persons to whom the data has been transmitted.

The user may request a copy of the personal data being processed. This right is exercised subject to respect for the rights and freedoms of others.

Right to Rectification and Restriction
The user may request the correction of inaccurate data processed by Nuré Nutrition concerning them; Nuré Nutrition may, if necessary, request supporting documentation.

Right to Erasure – Right to be Forgotten
The user may request that Nuré Nutrition delete data when it is no longer necessary for processing purposes (i), when they exercise their right to object and there is no compelling legitimate reason for Nuré Nutrition to retain it (ii), or when the data has been unlawfully processed or must be erased due to a legal obligation (iii).

The user is informed that Nuré Nutrition may retain this data in the case of establishing, exercising, or defending legal claims or for legitimate reasons.

Right to Restriction of Processing
The right to restrict processing may be exercised in the following situations:

The user contests the accuracy of the processed data: they may request that Nuré Nutrition suspend processing pending verification of its accuracy;
The processing is unlawful: the user may object to the deletion of their data and request that Nuré Nutrition retain it without processing;
Nuré Nutrition no longer needs the data, but the user believes they still require the data to establish, exercise, or defend legal claims: they may request that Nuré Nutrition retain it without processing.

In each of these cases, Nuré Nutrition will only process the user's data with their consent, to establish, exercise, or defend legal rights, or for reasons of public interest.

Any user who has obtained restriction of processing will be informed by Nuré Nutrition before the restriction is lifted.

Right to Data Portability
The user may request that Nuré Nutrition provide the processed data concerning them in a structured, commonly used, and machine-readable electronic format.

The user may also request that this data be transferred in the same format to another data controller when technically possible.

Nuré Nutrition may oppose the exercise of this right if the portability infringes on the rights and freedoms of a third party.

Right to Object
The user may object to the processing of their data by Nuré Nutrition for marketing purposes. To exercise this right, they may make a request by postal mail at 10 rue de Vernaz, 74240 Gaillard, France, or by email at contact@nure-nutrition.com.

The user may request a copy of the personal data being processed. This right is exercised subject to respect for the rights and freedoms of others.

Article 8 – Supervisory Authority

Users are informed that they can make any complaint to the CNIL (French Data Protection Authority).

Article 9 – Cookies

When browsing the website, information about the user’s navigation may be saved in "cookies" on the user’s computer or mobile device, subject to the user’s choices regarding cookies, which can be changed at any time.

Cookies are alphanumeric identifiers transferred to the user’s hard drive through the browser to enable the system to recognize the user’s browser and offer suitable services.

Cookies are used by Nuré Nutrition to remember user preferences, optimize, and improve website usage by providing content more precisely adapted to their needs.

Cookies are used to:

Identify the user when logging into the website;
Determine the user’s Internet browser settings, such as the browser type used and installed plugins;
Track pages viewed or searched on the website to offer relevant suggestions.

Some cookies are installed until the browser is closed, others are retained for longer. Cookies are retained for a maximum period of 12 months

The Help section on the toolbar of most browsers explains how to refuse new "cookies" or receive a message notifying you of their receipt, or how to disable all "cookies."

Only the user can read or modify the information contained within them. When the user logs into the website, Nuré Nutrition may, subject to the user’s choice, install various cookies on their device, allowing the browser to be recognized on that device for the duration of the cookie’s validity.

The user has several options for managing cookies. Any setting by the user regarding cookies may affect their Internet browsing and access conditions to certain services requiring the use of cookies.

The user can choose to express or modify their cookie preferences at any time by indicating their refusal directly on the website’s homepage via the banner provided for this purpose.