Return policy

Delivery means the transfer to the consumer of physical possession or control of the good.

Application of the right of withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new. Products that have been opened, damaged, soiled, or incomplete will not be accepted. For hygiene and safety reasons, any opened product will not be accepted.

The Customer's request for withdrawal must be made online via the contact form or by email to contact@nure-nutrition.com

If the Customer exercises their right of withdrawal online, Nuré Nutrition will send them an acknowledgment of receipt of the withdrawal by email. Products must be returned in their original packaging.

If the right of withdrawal is exercised within the mentioned period, the price of the product(s) purchased will be refunded. Return costs are the responsibility of the buyer.

The exchange (subject to availability) or refund will be made within 7 days, and at the latest, within 14 days from receipt by the seller of the products returned by the buyer under the conditions provided above.

Exceptions

According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:

for the supply of goods whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
supply of goods made to the consumer's specifications or clearly personalized;
supply of goods liable to deteriorate or expire rapidly;
for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
of supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
of supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;
for the supply of a newspaper, periodical or magazine, except for subscription contracts for such publications;
of supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.