Terms of sale

Legal Notice & General Terms and Conditions of Sale

GTC - Last updated: 21/10/2026

ARTICLE 1 - SCOPE

These General Terms and Conditions of Sale (hereinafter the “GTC”) apply, without restriction or reservation, to all sales concluded by the Seller (“Seller or Nuré Nutrition”) with non-professional purchasers (“Customers or the Customer”) wishing to purchase the products offered for sale (“Products”) by the Seller on the website www.nure-nutrition.com.

The Products offered for sale on the website are as follows:
Food supplements, Food products, E-books.

The main characteristics of the Products, including specifications, illustrations and indications of the weight or capacity of the Products, are presented on the nure-nutrition.com website, which the Customer is required to review before placing an order. The choice and purchase of a Product are the sole responsibility of the Customer. Product offers are subject to availability, as specified when the order is placed, or within the timeframes defined at the time of purchase.

These GTC are available at all times on the nure-nutrition.com website and shall prevail over any other document. The Customer declares that they have read these GTC before placing their order. Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer.

The Seller’s contact details are as follows:
Nure Nutrition SAS
Share capital of EUR 1,000
Registered with the Thonon-les-Bains Trade and Companies Register under SIRET number: 93140983300015
10 rue de Vernaz, 74240 Gaillard
Email: contact@nure-nutrition.com
Nuré Nutrition’s individual VAT number is: FR78931409833

The Products presented on the nure-nutrition.com website are offered for sale in the following territories:
France, Europe (EU), Switzerland, UK

For all Products shipped outside the European Union and French overseas departments and territories (DOM-TOM), the price will automatically be calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable. They shall be borne by and remain the sole responsibility of the Customer.

The publication directors are Me Aurelie Dubuis Beykirch and Me Florine Beukers.

The Website is hosted by Shopify International Limited, located in Ireland, whose registered office is located at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, and whose terms and conditions are: https://www.shopify.fr/legal/conditions

ARTICLE 2 - ONLINE STORE TERMS

By accepting these General Terms and Conditions of Sale, you declare that you are at least the age of majority in your country of residence, or that you are of legal age in your country of residence and have given us your consent to allow any of your minor dependants to use this website.

You may not use our products for any illegal or unauthorised purpose, nor may you, in your use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You may not resell products purchased on our website to third parties, whether individuals or legal entities.

You must not transmit viruses or any code of a destructive nature.

A breach of any of the Terms will result in the immediate termination of your use of the Service.

ARTICLE 3 - PRICES

The Products are supplied at the prices in force displayed on the nure-nutrition.com website at the time the order is registered by the Seller.

Prices are expressed in euros, including VAT, or Swiss francs excluding tax.

The prices take into account any discounts that may be granted by the Seller on the nure-nutrition.com website.

These prices are firm and non-revisable during their period of validity, but the Seller reserves the right to modify prices at any time outside their period of validity.

Prices do not include processing, shipping, transport and delivery costs, which are charged in addition under the conditions indicated on the website and calculated before the order is placed.

The amount payable by the Customer corresponds to the total purchase amount, including these costs.

An invoice is issued by the Seller and may be provided to the Customer upon request.

ARTICLE 4 – ORDERS

It is the Customer’s responsibility to select the Products they wish to order on the nure-nutrition.com website according to the following procedure:

The Customer selects one or more products and adds them to their basket. The Product(s) may be removed or modified before the Customer confirms the order and accepts these General Terms and Conditions of Sale. The Customer will then enter their contact details, log in to their account and select a delivery method. Once the information has been confirmed, the order will be considered final and payment will be required from the Customer in accordance with the applicable terms.

Product offers are valid for as long as they are visible on the website, subject to availability. The sale shall only be considered valid after full payment of the price. It is the Customer’s responsibility to verify the accuracy of the order and immediately report any errors. Any order placed on the nure-nutrition.com website constitutes the formation of a distance contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning payment for a previous order.

The Customer may track the progress of their order on the website or via the confirmation email.

Any order constitutes acceptance of the prices and descriptions of the products available for sale. Any dispute relating to these matters shall be handled within the framework of any applicable exchange and warranty provisions set out below.

In certain cases, including non-payment, an incorrect address or another issue relating to the purchaser’s account, the Seller reserves the right to block the purchaser’s order until the issue has been resolved.

For any questions regarding order tracking, the purchaser may email the Seller at the following email address: contact@nure-nutrition.com

Electronic signature

Providing the purchaser’s bank card number online and final confirmation of the order shall constitute proof of the purchaser’s agreement:

• enforceability of the amounts due under the order;

• express signature and acceptance of all transactions carried out.

In the event of fraudulent use of the bank card, the purchaser is invited, as soon as such use is identified, to contact the Seller at the following email address: contact@nure-nutrition.com

Order confirmation

The Seller provides the purchaser with an order confirmation by email.

Proof of transaction

Computerised records stored in the Seller’s computer systems under reasonable security conditions shall be considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are archived on a reliable and durable medium that may be produced as evidence.

Product information

The products governed by these General Terms and Conditions are those displayed on the Seller’s website and identified as being sold and shipped by the Seller. They are offered subject to availability.

The products are described and presented as accurately as possible. However, the Seller shall not be held liable for any errors or omissions that may occur in such presentation.

Product photographs are not contractually binding.

Prices

The Seller reserves the right to change its prices at any time but undertakes to apply the prices in force at the time the order is placed, subject to availability at that time.

Prices are indicated in euros including VAT or in Swiss francs excluding tax.

Prices in euros include the VAT applicable on the date of the order, and any change to the applicable VAT rate will automatically be reflected in the price of products in the online store.

Delivery costs are not included in the price of the products and will be charged in addition depending on the delivery method selected, the weight and the delivery destination.

If one or more taxes or contributions, particularly environmental taxes, are introduced or modified, whether increased or decreased, such changes may be reflected in the selling price of the products.

Payment methods

This is an order with an obligation to pay, meaning that placing an order requires payment by the purchaser.

To pay for their order, the purchaser has access to a payment method made available by the Seller. The purchaser guarantees to the Seller that they have any authorisations necessary to use the chosen payment method when confirming the order. The Seller reserves the right to suspend order processing and delivery if authorisation for payment by bank card is refused by officially accredited organisations or in the event of non-payment. In particular, the Seller reserves the right to refuse delivery or fulfilment of an order placed by a purchaser who has not paid in full or in part for a previous order or with whom a payment dispute is currently ongoing.

Purchases may be paid for using a bank payment card (Carte Bleue, Visa, Mastercard) or a PayPal account. The Customer guarantees to Nuré Nutrition that they are fully authorised to use the payment card to pay for their order and that these payment methods legally provide access to sufficient funds to cover all costs resulting from their order on the Website.

ARTICLE 5 – DELIVERIES

Delivery terms

Delivery means the transfer to the Customer of physical possession or control of the Product. Unless there are special circumstances or one or more Products are unavailable, the Products ordered are delivered together in a single shipment.

The Seller undertakes to use its best efforts to deliver the Products within the indicative timeframes specified when the order is placed. Deliveries are made in mainland France as well as Europe (EU), Switzerland and the United Kingdom.

Estimated delivery times are as follows: 2 to 5 business days for Colissimo in mainland France, 3 to 6 business days for Shop2Shop (Chronopost), and between 5 and 14 business days for international orders, from the date of shipment. These timeframes may be extended by 5 days during sales or promotional periods and do not include Sundays and public holidays.

In the case of a pre-order, the specific delivery timeframe is indicated on the product page and must be accepted by the purchaser before the order is confirmed.

Products are delivered to the address provided by the purchaser, who is solely responsible for its accuracy; any parcel returned due to an incorrect or incomplete address will be reshipped at the purchaser’s expense. If the parcel is made available at a collection point or post office and is not collected within the specified timeframe, it will be returned to the Seller and the shipping and order preparation costs will remain payable by the purchaser.

If the order is not received within the indicative timeframe, the Customer must contact customer service at contact@nure-nutrition.com, specifying the order number; a claim will then be opened with the carrier so that the necessary checks can be carried out.

If the Products have not been delivered within 10 days after the indicative delivery date, for any reason other than force majeure or an act or omission of the Customer, the sale may be terminated at the Customer’s written request in accordance with Articles L216-2, L216-3 and L241-4 of the French Consumer Code; any amounts paid will then be refunded within a maximum period of fourteen days, excluding any additional compensation.

If the Customer makes a special request concerning packaging or transport conditions that is duly accepted in writing by the Seller, the corresponding costs will be subject to an additional charge based on a quotation accepted in advance.

Finally, if a Product becomes unavailable after an order has been placed, the Customer will be informed as soon as possible and may choose between a refund of the amounts paid within fourteen days or an exchange of the Product.

Resolution of delivery disputes

Delivery means the transfer to the consumer of physical possession or control of the goods.

Upon delivery, if the Customer receives a parcel that has suffered damage or loss, they must take photographs and inform Nuré Nutrition. The Customer may send the photographs to contact@nure-nutrition.com

In accordance with Article L133-3 of the French Commercial Code, you have a maximum of 2 days from the delivery date to report a claim to our customer service team at contact@nure-nutrition.com, failing which your claim may not be taken into account.

Photographs to be taken:

Photographs of the damaged goods

Photographs of the inside of the parcel showing the internal protective materials and how the goods were secured

Photographs of the outer packaging with the shipping label visible.

ARTICLE 6 - TRANSFER OF OWNERSHIP

Ownership of the Products shall only be transferred from the Seller to the Customer after full payment of the price by the Customer, regardless of the delivery date of the Products.

ARTICLE 7 - RIGHT OF WITHDRAWAL

Delivery means the transfer to the consumer of physical possession or control of the goods.

Application of the right of withdrawal

In accordance with the provisions of the French Consumer Code, the purchaser has a period of 14 days from the delivery date of their order to return any item that is unsuitable and request an exchange or refund without penalty, with the exception of return shipping costs, which remain payable by the purchaser.

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.), allowing them to be resold as new. Products that have been opened, damaged, soiled or are incomplete will not be accepted. For hygiene and safety reasons, any opened product will not be accepted for return.

The Customer’s request to exercise the right of withdrawal must be made by email to contact@nure-nutrition.com

If the right of withdrawal is exercised within the above-mentioned period, the price of the purchased product(s) will be refunded. Return shipping costs are payable by the purchaser.

The exchange (subject to availability) or refund will be processed within 7 days and, at the latest, within 14 days from the Seller’s receipt of the products returned by the purchaser in accordance with the conditions set out above.

ARTICLE 8 – FORCE MAJEURE

Any circumstances beyond the control of the parties that prevent the normal performance of their obligations shall be considered grounds for exemption from such obligations and shall result in their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and of their cessation.

All events or circumstances that are irresistible, external to the parties, unforeseeable, unavoidable, beyond the parties’ control and that cannot be prevented despite all reasonable efforts shall be considered force majeure events.

In particular, in addition to those usually recognised by French courts and tribunals, the following are expressly considered force majeure events or unforeseen circumstances: disruption of transport or supply networks, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties affecting telecommunications networks external to Customers.

The parties shall consult each other to assess the impact of the event and agree on the conditions under which performance of the contract will continue. If the force majeure event lasts for more than three months, these General Terms and Conditions may be terminated by the affected party.

ARTICLE 9 - INTELLECTUAL PROPERTY

Nuré Nutrition is a trademark registered with the French National Institute of Industrial Property (I.N.P.I.) and is protected accordingly.

The content of the website remains the property of the Seller, which is the sole holder of the intellectual property rights relating to such content. It is strictly protected by copyright and intellectual property rights worldwide.

Purchasers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute a copyright infringement subject to civil and criminal proceedings.

Nuré Nutrition reserves the right to claim damages in the event of any infringement of its intellectual property rights.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

Data controller

The Customer is informed of and accepts the collection and use by Nuré Nutrition of the personal data provided by the Customer on the Website.

Nuré Nutrition collects Customer personal data including:

• Last name

• First name

• Email address

• Telephone number

• Delivery and billing address

• IP address

• Logs

etc., in accordance with applicable legal provisions.

The Seller is the data controller.

Purpose of collection

Personal data is used by the Seller and its contractual partners for the performance of the contract and to ensure the effective provision of sales and Product delivery services.

The categories of contractual partners include:

· Transport providers and storage and logistics platforms

· Payment service providers

· Communication/Marketing/Emailing service providers.

Customers’ information and personal data are necessary for managing Orders and Customer relationships, as well as for keeping Customers informed of offers and commercial information relating to Nuré Nutrition and, finally, for improving and personalising communications from the Website and Nuré Nutrition, including through newsletters and special offers based on the Customer’s preferences observed on the Website.

This information and order management data are also retained for security purposes and to enable Nuré Nutrition to improve and personalise the services offered to the Customer.

Retention period

The Seller will retain the data collected for a period of 5 years, corresponding to the limitation period applicable to contractual civil liability.

Right of access, rectification and objection, restriction of processing, erasure and data portability

The Customer has the right to access, rectify and object to the processing of their data, as well as the right to restrict processing, erase their data and exercise data portability rights.

The Customer is informed that the right to data portability concerns data that they have provided themselves as well as personal data generated by their activity, based on their consent or the performance of these GTC.

To exercise their rights, the Customer must provide Nuré Nutrition, via the corresponding form available on the Website, with a photocopy of their identity document bearing the Customer’s signature. Nuré Nutrition will respond within one calendar month of receiving the request.

Right to lodge a complaint with the CNIL

If the Customer considers that the processing of their personal data does not comply with applicable legal and regulatory requirements, they are informed that they may submit their observations and contact the French supervisory authority directly, namely the CNIL, at the following address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.

ARTICLE 11 – DISPUTES

For any complaint, please contact the Seller’s customer service department using the postal or email address indicated in ARTICLE 1 of these GTC.

The Customer is informed that, in any event, they may use conventional mediation through existing sector-specific mediation bodies or any alternative dispute resolution method (such as conciliation) in the event of a dispute.

Any disputes arising from purchase and sale transactions concluded pursuant to these GTC that have not been settled amicably or through mediation shall be submitted to the competent courts in accordance with ordinary law.

Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract) To be returned by email to contact@nure-nutrition.com or by post to 10 rue de Vernaz, 74240 Gaillard - France

I hereby give notice of my withdrawal from the contract relating to the sale of the following goods:

…………………………………………

…………………………………………

…………………………………………

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Ordered on: …………………………………

Received on: ……………………………

Full name: …………………………………

My address: …………………………………………

Date: ……………………………